Transformation of the Classic System to Cloud Using weMethods
Business Challenge
- Migrate all operating countries’ systems and apps to the Microsoft® Azure® cloud
- Integrate geographically distinct mobile apps into central customer offerings
- Manage processes for claims, agency onboarding and underwriting
Solution Provided
- Robust and secure backbone to integrate and sync data with its different legacy back-end applications using webMethods Integration Server, API Gateway, API Portal
- Implemented ARIS, a business process management solution to build flexibility and resilience into its future business and to take a safe and healthy journey to the Microsoft Azure cloud.
Business Benefit
- Significantly expanded IT’s ability to support customer transactions digitally
- Improved efficiency, services, productivity: Over 90% of all new cases submitted digitally, with 62% underwritten automatically
Automated back-office process
es associated with services - Better user experience with over 80% of customer interactions now digital